Terms of Service and Privacy Statement

Terms of Service

This Course Agreement (hereinafter, “Agreement”) is made by and between Customer Service Gurus (DBA, SUTA Tax Savings.com and Game Changing Business Skills. Com) , a limited liability company, organized under the laws of the state of North Carolina, hereinafter referred to as “Course Provider,” and the persons taking the Course (s), further defined below, as a “course participant” in the Course, also defined below.

All parts and sub-parts of this Agreement are specifically incorporated by reference here. This Agreement shall govern the use of all pages and screens in and on the “Customer Service Representative Certificate” Course (all collectively referred to as “Course”) and any services provided by or on this Course Provider through the Course (“Services”) and/or on the Course Provider’s Website (“Website”).

The Program’s “Purchasing Company” will be prepaying for courses to be provided to the “course participant(s).: In most cases, these courses will be for displaced workers who are about to start their State Unemployment Insurance (SUI).

Article 1 – DEFINITIONS:

A) The parties referred to in this Agreement shall be defined as follows:
I) Program, Service & Course Provider, us, we: Course Provider, as the creator, operator, and publisher of the SUTA Tax Service Program and the Game Changing Business Skills courses , is responsible for providing the Course publicly. Course Provider, us, we, our, ours and other first-person pronouns will refer to the Course Provider, as well as, if applicable, all employees and affiliates of the Program Service Provider and Course Provider.
II) The Purchasing Company’s newly (or soon to be displaced or separated worker(s), the course user(s), are referred to as the course participant(s) or user(s):The participant in the Course and user of the Website, will be referred to throughout this Agreement as the “Course Participant” or “user.”

III) The Company buying the Service which includes the license of the course program for their displaced worker(s), will be referred to as the “Purchasing Company:” You, as the Purchasing Company of the courses and user of the Website, will be referred to throughout this Agreement with second-person pronouns such as you, your, yours, or Purchasing Company.

IV) Parties: Collectively, the parties to this Agreement (Course Provider and You) will be referred to as Parties.
B) The Course details are as follows:
I) Course Name: Customer Service Representative Certificate
II) Course Description:

This Course helps your newly separated get a full-time or part-time job as an inbound customer service representative, any of the 170 job titles listed on the Jobs Ranking list on any job with the goal of reducing your SUTA tax liability.

Article 2 – ASSENT & ACCEPTANCE:

By purchasing and participating in the Course, you warrant that you have read and reviewed this Agreement and that you agree to be bound by it. If you do not agree to be bound by this Agreement, please cease your participation in the Course immediately. If you do so after purchase, you will not be entitled to any refund. Course Provider only agrees to provide the Course to you if you assent to this Agreement.

Article 3 – LICENSE TO USE WEBSITE & ACCESS COURSE MATERIALS:

We may provide you with certain information as a result of your accessing the Program, Sevice , and Course through the Website. Such information may include, but is not limited to, documentation, data, or information developed by us and other materials that may assist in your participation in the Course (“Materials”). Subject to this Agreement, we grant you a non-exclusive, limited, non-transferable and revocable license to use the Materials solely in connection with your participation in the Course and your use of the Website. The Materials may not be used for any other purpose, and this license terminates upon your completion of the Course, your cessation of use of the Course or the Website, or at the termination of this Agreement.

The author of the “Customer Service Representative Certificate” is Michael George Dunn. The copyright “Customer Service Representative Certificate” is Michael George Dunn – all rights reserved 2011 – 2024.

Article 4 – COURSE TERMS:

After purchasing the Course, you may not be able to begin until the specified Program, Service, and Course Start Date. You must complete the Course by the specified Course End Date.

At the completion of the Course, the Course Participant(s) will receive a certificate evidencing their participation in, and completion of, the Course.

The Course and any of its accompanying Materials may not be shared with any party. If we suspect that the Course or Materials are being shared and/or that you have shared your log-in information with any party, we reserve the right to immediately terminate your access to the Course, in our sole and exclusive discretion.

We do not offer any promises or guarantees with regard to our Course or Course Materials. You hereby acknowledge and agree:

A) You and your course participants are solely and exclusively responsible for the choices that you make with regard to this Course, the Materials contained within it, or any significant changes to your business or life;
B) You and your course participants are solely and exclusively responsible for your own mental health, physical health, business decisions, and any other actions or inaction you choose to take;
C) We are not liable for any result or non-result or any consequences which may come about due to your participation or your course participants in the Course;
D) This Course does not constitute a therapeutic relationship or a medical one. We do not provide therapy or medical services and you are responsible for procuring these services at your own will and discretion if needed.

Article 5 – INTELLECTUAL PROPERTY:

You agree that the Materials, the Course, the Website, and any other Services provided by the Course Provider are the property of the Course Provider, including all copyrights, trademarks, trade secrets, patents, and other intellectual property (“Company IP”). You agree that the Company owns all right, title and interest in and to the Company IP and that you will not use the Company IP for any unlawful or infringing purpose. You agree not to reproduce or distribute the Company IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from the Company.

Article 6 – CONTENT YOU POST:

Through your participation in the Course and your use of the Website, you may be permitted to post materials to the Course pages and other parts of the Website (“User Contributions”). You hereby grant Course Provider a royalty-free, non-exclusive, worldwide license to copy, display, use, broadcast, transmit and make derivative works of User Contributions you post. The Course Provider claims no further proprietary rights in your User Contributions.

You also agree to comply with the “Acceptable Use” provision of this Agreement for all User Contributions that you post, including and especially to not violate the intellectual property rights of any third party through your User Contributions.

If you feel that any of your intellectual property rights have been infringed or otherwise violated by the posting of information or media by another of our users, please contact us and let us know.

Article 7 – YOUR OBLIGATIONS as the Purchasing company of the program:

Your course participant(s) in the Course, you will be asked to register with us. The Purchasing Company will provide the Course Provider with contact information of Couse Participants so the Course Provider can pre-register the Course Participants for easier onboarding. When you do so, you will choose a user identifier, which may be your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable your course participants to access the Course, Zoom meetings, and get their tee-shirt reward when they start a new job. You must not share such identifying information with any third party, and if you discover that your identifying information has been compromised, you agree to notify us immediately in writing. Email notification will suffice. You are responsible for maintaining the safety and security of your identifying information as well as keeping us apprised of any changes to your identifying information.

The billing information you provide us, including transfer services, checks, billing address, or other payment methods, is subject to the same confidentiality and accuracy requirements as the rest of your identifying information. Providing false or inaccurate information, or using the Course or the Website to further fraud or unlawful activity is grounds for immediate termination of this Agreement.

Non-Disclosure Agreement (highly recommended – not required)
Payment of full of courses in the initial order. A one-time Bank Transfer is preferred.
Provide the first and last name and email for each course participant
1. (Optional) A mailing address will be needed to mail the tee shirts and other awards.
2. (Optional) Mobile phone number of each course participant to follow up with answers to questions.
Provide the state, County, and City of that they will be receiving State Unemployment Insurance (SUI) benefits for each participant. (required)
Provide any SUI/SUTA documentation by state to reconcile any refund amount, (only if applicable.) It is unlikely that this will be needed.

OBLIGATIONS: As a participant in the Course, you will be asked to undertake and complete the following obligations:

The students will take the Course and need to pass the 80-question exam to pass the Course to get the Customer Service Business Certificate.

What is provided by the Providing Company

The Course to your course participants.
A Certificate once they pass the Course.
Monthly Group Zoom Meetings
Customer Service Job leads for six months for the course participants designated area or for work-at-home jobs.
Monthly updated “Job Tracker” list of the available of 170 posted job titles and 55 (+/-) job categories.
A “Game Changer” tee shirt as a carrot or goal to start a new job (full-time or part-time in any job title).

Article 8 – PAYMENT & FEES:

As noted above, the total Fees for the Course are as follows:

The limited guarantee only applies to the initial order.
1. Any prepaid unused courses can be carried forward for three years. Contact us if this time period needs to be extended for any unused courses. Your new course participants will get the most current course version.
2. A bank transfer service is preferred. (Zelle, Paypal, ETF, etc)
Subsequent orders– Subsuqueint orders will be grandfathered in at the $XXX rate per this Agreement.
1. The minimum order for a subsequent order will be five courses.
2. Any prepaid unused courses can be carried forward for three years. Contact us if this time period needs to be extended for any unused courses. Your new course participants will get the most current course version.
3. The guarantee will not apply to subsequent orders due to the difficulty in making accurate refund calculations. We can have a discussion on this point and will consider your ideas on how to reconcile a guarantee if needed.

The entirety of the Fees are due and payable at the time of the order of the Courses. No payment plans or installment plans are available.

Article 9 – LIMITED GUARANTEE:

No-net-cost-to-your-organization – guaranteed.

We fully expect this program to far exceed the breakeven and save your company thousands of dollars in SUTA tax avoidance. However, for peace of mind to you and your peers, we offer this limited guarantee so you have no financial risk.

Only Upside – Limited Guaranteed. SUTA net tax cost avoidance and a better public relations narrative for corporate image at the same time. You are guaranteed to break even plus $1.00 with the limited guarantee. In other words, you are guaranteed to make a profit with this program on your initial order.

Every state is different and has many small details that are company specific per their algorithm.. We will do our best effort to use an accurate abstract of each state that you have separated workers that will get SUI. Most states have higher rates than North Carolina. So your potential savings may be higher in most every other state. Using the North Carolina State Unemployment Tax as an example, once one of your former workers starts taking the $350 per week for 12 weeks, which is equal to a $4,200 maximum per employee, your Company is liable for those payments, even if you have been paying SUI for years. (*) For your Company, the liability clock starts a few weeks after the employees are downsized and the SUI payments start. (*) That is the perfect time to take-action with this program to maximize the cost avoidance tax savings.

If any state has a “significant” change or suspension of its SUTA plan, then the guarantee will be voided for that state.
As you know, in most cases, each state will get all (dollar for dollar) of its money back in higher future fees. (*) So, you will end up paying back each weekly unemployment payment of your former employee’s unemployment payments.
The calculation of the algorithm has many small variables, but the state is generally repaid the full $4,200 per each former employee. (*)
In the North Carolina example, that’s a maximum of “$4,200 per employee” if they take all of the payments for each employee.

The goal is to “ethically” reduce the number of payments the employees take by helping as many of them as possible find new employment faster. They are entitled to their unemployment payments.
With the Course and list of 170 ranked jobs with 2024 trending data, we want to give them viable options so they can decide what is better for them. We offer “a probable best option” for the greatest number of aggregate US workers.
Leverage this program to your organization’s significant hard dollar savings benefit.
SUTA liability is higher in most other states.
Since Customer Service Gurus, LLC provides
- the “Customer Service Representative Certificate” online course,
- and provides monthly lists of area job leads to your course participants for up to six months or until they get a new job,
- AND send them monthly lists of the numbers and trends of 170 job titles per CareerBuilder data, we will use any reduction in SUTA with data provided by you towards the guarantee refund calculation of all the states that are paying any of the course participants.
Since even part-time jobs can reduce the amount owed in your SUTA tax liability, both full-time and part-time jobs will reduce your tax liability.

Article 10 – ACCEPTABLE USE:

You agree not to use the Course or the Website for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Course or the Website in any way that could damage the Course, Website, Services, or general business of the Course Provider.

a) You further agree not to use the Course or the Website:
I) To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
II) To violate any intellectual property rights of the Course Provider or any third party;

III) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;

IV) To perpetrate any fraud;
V) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
VI) To publish or distribute any obscene or defamatory material;

VII) To publish or distribute any material that incites violence, hate, or discrimination towards any group;

VIII) To unlawfully gather information about others.

Article 11 – NO LIABILITY:

The Course and Website are provided for informational purposes only. You acknowledge and agree that any information posted in the Course, in the Materials, or on the Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between you and us. You further agree that your participation in the Course is at own risk. We do not assume responsibility or liability for any advice or other information given in the Course, in the Materials, or on the Website.

Article 12 – REVERSE ENGINEERING & SECURITY:

You agree not to undertake any of the following actions:

a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Course or Website;
b) Violate the security of the Course or Website through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.

Article 13 – DATA LOSS:

We do not assume or accept responsibility for the security of your account or content. You agree that your participation in the Course or use of the Website is at your own risk.

Article 14 – INDEMNIFICATION:

You agree to defend and indemnify the Course Provider and any of our affiliates (if applicable) and hold us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your participation in the Course, your use or misuse of the Website, your breach of this Agreement, or your conduct or actions. You agree that we shall be able to select our own legal counsel and may participate in our own defense, if we wish.

Article 15 – SPAM POLICY:

You are strictly prohibited from using Course for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

Article 16 – MODIFICATION & VARIATION:

We may, from time to time and at any time without notice to you, modify this Agreement. You agree that we have the right to modify this Agreement or revise anything contained herein. You further agree that all modifications to this Agreement are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of this Agreement, unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Agreement.

To the extent any part or sub-part of this Agreement is held ineffective or invalid by any court of law, you agree that the prior, effective version of this Agreement shall be considered enforceable and valid to the fullest extent.

Article 17 – ENTIRE AGREEMENT:

This Agreement constitutes the entire understanding between the Parties with respect to the Course. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral.

Article 18 – SERVICE INTERRUPTIONS:

We may need to interrupt your access to the Course to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Course and/or Website may be affected by unanticipated or unscheduled downtime, for any reason, but that we shall have no liability for any damage or loss caused as a result of such downtime.

Article 19 – TERM, TERMINATION & SUSPENSION:

We may terminate this Agreement with you at any time for any reason, with or without cause. We specifically reserve the right to terminate this Agreement if you violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of us or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. You may also terminate this Agreement at any time by contacting us and requesting termination. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.

Please be advised that terminating this Agreement does not entitle you to a refund on any monies spent with us.

Article 20 – NO WARRANTIES:

You agree that your participation in the Course and your use of the Website is at your sole and exclusive risk and that any Services provided by us are on an “As Is” basis. We hereby expressly disclaim any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. We make no warranties that the Course or Website will meet your needs or that the Course or Website will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information in the Course or on the Website. You agree that any damage that may occur to you, through your computer system, or as a result of loss of your data from your participation in the Course or your use of the Website is your sole responsibility and that we are not liable for any such damage or loss.

Article 21 – LIMITATION ON LIABILITY:

We are not liable for any damages that may occur to you as a result of your participation in the Course or your use of the Website, to the fullest extent permitted by law, as noted above. The maximum liability of Course Provider arising from or relating to this Agreement is limited to the greater of one hundred ($100) US Dollars or the amount you paid to us in the last six (6) months. This section applies to any and all claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.

Article 22 – GENERAL PROVISIONS:

A) LANGUAGE: All communications made or notices given pursuant to this Agreement shall be in the English language.
B) JURISDICTION, VENUE & CHOICE OF LAW: Through your participation in the Course and your use of the Website, you agree that the laws of North Carolina shall govern any matter or dispute relating to or arising out of this Agreement, as well as any dispute of any kind that may arise between you and us, with the exception of its conflict of law provisions. In case any litigation specifically permitted under this Agreement is initiated, the Parties agree to submit to the personal jurisdiction of the state and federal courts of the following county: United States, North Carolina. The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature. You hereby waive the right to any objection of venue, including assertion of the doctrine of forum non conveniens or similar doctrine.
C) ARBITRATION: In case of a dispute between the Parties relating to or arising out of this Agreement, the Parties shall first attempt to resolve the dispute personally and in good faith. If these personal resolution attempts fail, the Parties shall then submit the dispute to binding arbitration. The arbitration shall be conducted in the following county: United States. The arbitration shall be conducted by a single arbitrator, and such arbitrator shall have no authority to add Parties, vary the provisions of this Agreement, award punitive damages, or certify a class. The arbitrator shall be bound by applicable and governing Federal law as well as the law of the following state: North Carolina. Each Party shall pay their own costs and fees. Claims necessitating arbitration under this section include, but are not limited to: contract claims, tort claims, claims based on Federal and state law, and claims based on local laws, ordinances, statutes or regulations. Intellectual property claims by us will not be subject to arbitration and may, as an exception to this sub-part, be litigated. The Parties, in Agreement with this sub-part of this Agreement, waive any rights they may have to a jury trial in regard to arbitral claims.
D) ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by you. Should this Agreement, or the rights granted hereunder, by assigned, sold, leased or otherwise transferred by Course Provider, the rights and liabilities of Course Provider will bind and inure to any assignees, administrators, successors, and executors.
E) SEVERABILITY: If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such condition, the remainder of this Agreement shall continue in full force.
F) NO WAIVER: In the event that we fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part.
G) HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.
H) NO AGENCY, PARTNERSHIP OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has any authority to bind the other to third parties.
I) FORCE MAJEURE: We are not liable for any failure to perform due to causes beyond our reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.
J) ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under this Agreement, including e-mail or fax. For any questions or concerns, please email us at the following address: [email protected].